I was recently a guest on the Hospitality Mavericks podcast to talk about running a successful hotel and hospitality operation.
We discussed building culture from the inside out, why operators must ensure that their frontline employees are actively involved in making strategic decisions and modernizing leadership and hospitality management in an industry that is too often stuck in its old ways. Michael Tingsager and I also talked about the difference between service and hospitality, the commercialization of the hospitality industry and the next big things in hotel tech.
You can find the podcast at: https://lnkd.in/gvaPbca or through your favorite podcast app by searching Hospitality Mavericks.
Let me know what you think!