Slick Talk: The Hospitality Podcast: Service vs. Hospitality

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There was such a strong response from our first show with Slick Talk: The Hospitality Podcast (linked here) that Wil asked me back to discuss the difference between service and hospitality.

Check out the episode through the Slick Talk Podcast website, the Overcast podcast app or find it on your favorite podcast app.

We covered a lot of ground in 30 mins, discussing the mindset that managers need to foster to take their operations to the next level and actions they can take today that will make a difference.

I hope you get a ton of value out of it. Let us know your thoughts in the comments below!

Special Guest: Adam Knight, the owner of Proven Principles, and I are back and bringing some good light and conversation to something I find very important with our industry and feel like is the main factor of success between teams, staff, guests, and a solid brand!