Lodging Leaders Interview

 I was interviewed by John Albano with the Lodging Leaders Podcast at the end of 2018. We had a great discussion about how managers can go about building the best team, how to give purpose to employees day to day work, some of the roadblocks that managers deal with in training or developing their teams, and how to build a strong internal culture – one where employees are raving fans of what they are doing.

Travel Etiquette - How Much Should You Tip A Hotel Housekeeper?

Housekeeping is incredibly tough, physical work. They pick up after people, clean up after parties, (hopefully) get those crumbs from under bed so you never see them, and are generally tasked with making a room that has probably seen hundreds of guests, feel pristine as if like you’re the first person to ever set foot in there.

Travel Tip - How Much Should You Tip A Hotel Bellman?

First off, it’s Bellman, not Bell Boy. Please stop calling them Bell Boys! Now that we’ve covered that, notice that we’re not talking about “should you tip a bellman”… because the answer is unequivocally YES! You should tip a bellman.