I was interviewed by John Albano with the Lodging Leaders Podcast at the end of 2018. We had a great discussion about how managers can go about building the best team, how to give purpose to employees day to day work, some of the roadblocks that managers deal with in training or developing their teams, and how to build a strong internal culture – one where employees are raving fans of what they are doing.
There’s a fine line between helpful and annoying service and the same goes for communication. Have you ever ended up on an email marketing list? The ones where they just won’t leave you alone, sending email after email, day after day. Don’t be that guy.