I was interviewed by John Albano with the Lodging Leaders Podcast at the end of 2018. We had a great discussion about how managers can go about building the best team, how to give purpose to employees day to day work, some of the roadblocks that managers deal with in training or developing their teams, and how to build a strong internal culture – one where employees are raving fans of what they are doing.
Dealing with angry customers is going to happen, there’s really no way around it. Even the best run operations will have a hiccup form time to time. As a manager, you will be faced with getting employees back in the game in a constructive way. These five techniques will help recovery and hopefully make your team stronger for it.