How To Make Your Service Standout

In a noisy marketplace, relying on a specific product and / or traditional service staple as a differentiator isn’t the best strategy to get your hotel or restaurant noticed. Creating a service experience that feels as though it’s one of a kind is how customer service focused businesses will win in the future.

How To Help Employees Recover After A Difficult Customer

Dealing with angry customers is going to happen, there’s really no way around it. Even the best run operations will have a hiccup form time to time. As a manager, you will be faced with getting employees back in the game in a constructive way. These five techniques will help recovery and hopefully make your team stronger for it.