#service

How To Make Your Service Standout

How To Make Your Service Standout

In a noisy marketplace, relying on a specific product and / or traditional service staple as a differentiator isn’t the best strategy to get your hotel or restaurant noticed. Creating a service experience that feels as though it’s one of a kind is how customer service focused businesses will win in the future.

The Goals of Customer Service Recovery

The Goals of Customer Service Recovery

In spite of our best efforts, there will be times where service recovery is needed. As a manager, either you or your team will be cleaning up a service mistake and your success in minimizing the volume of issues that occur along with how your recovery efforts affect your business fall squarely on understanding the bigger picture.