On this episode, David Lund, The Hotel Financial Coach, takes us through the details of financial leadership, the importance of creating an environment that celebrates learning and growing financial skills and how financial acumen benefits all aspects of life.
Whether it’s to drive customer loyalty, increase sales or improve online reviews, connecting with customers on a more personal level is something that most businesses strive for but most don’t know how or where to start when elevating their service levels.
On this episode we discuss why understanding how your customers interact with and experience your business and how you respond is vital to your success.
On this episode, we discuss why cleanliness is arguably the most important aspect of running a successful hotel or restaurant and how to make sure your customers always see you at your best.
On this episode we discuss how and why it’s important to have everyone contributing to the same goal and how to develop better communication throughout your operation.
On this episode we share 10 simple practices that you can use right away to improve service in your operation.
Customers will make requests that are difficult to accommodate but there is a right way and a wrong way to say no. In this episode we discuss how to respond to those requests and why never saying no without offering an alternative will set you and your team up for success.
The first five minutes are the most important part of anyone’s shift. We discuss why you should put a lot of care and attention to this part of the day.
If your operation is struggling with consistency or if things keep falling through the cracks, job checklists are the surest way to get it back on track.
Our first official episode covers the foundation of all well run hospitality operations. They understand the difference between service and hospitality.
Our “origin story” episode discussing who we are and why we’re here. Proven Principles is a hospitality operations consulting company and our podcast aims to deconstruct the best practices of the luxury hotel industry to help you improve your hospitality business operation.