On this episode, David Lund, The Hotel Financial Coach, takes us through the details of financial leadership, the importance of creating an environment that celebrates learning and growing financial skills and how financial acumen benefits all aspects of life.
Whether it’s to drive customer loyalty, increase sales or improve online reviews, connecting with customers on a more personal level is something that most businesses strive for but most don’t know how or where to start when elevating their service levels.
Customers will make requests that are difficult to accommodate but there is a right way and a wrong way to say no. In this episode we discuss how to respond to those requests and why never saying no without offering an alternative will set you and your team up for success.
Our “origin story” episode discussing who we are and why we’re here. Proven Principles is a hospitality operations consulting company and our podcast aims to deconstruct the best practices of the luxury hotel industry to help you improve your hospitality business operation.